Guest Speaker: Jonathan Eckman

On Monday, February 4, 2019, at 9:00 am, Jonathan Eckman will be joining SBPA to speak about, “It’s the Link You Didn’t See.”

SBPA meetings are free and open to the public. Seating is limited to the first 45 people, so arrive early to secure your spot.

About Jonathan:

Like many, Jonathan found himself changing his career path, sometimes by choice and sometimes by necessity. While on his journey he found that many of the experiences and skills he had acquired were often less helpful than the assistance of the people in his life, often people he never would have expected to offer such assistance. This not only helped him to develop a “pay it forward” attitude, but to concentrate more on the people he came into contact with. In turn, this also led him to create situations where he could help others as he had been helped.

Recently retired after 34 years in Maintenance and Operations at Long Beach City College, Jonathan now spends much of his time working with an educational non-profit organization – Toastmasters International, where he currently serves as an Area Director working with several Toastmaster clubs. One benefit of retiring is that he can spend more time catching up on his reading, movies, and gardening.

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Guest Speaker: Michelle D. King

On Monday, January 28, 2019, Michelle King will be joining SBPA to speak about the Six Pillars of Customer Service and why they are important in the workplace today.

SBPA meetings are free and open to the public. Seating is limited to the first 45 people, so arrive early to secure your spot.

About Michelle

Michelle D. King
526-577-1541
miedking2@yahoo.com

Michelle King is known for energetic enthusiasm that serves her well in never meeting a stranger that didn’t become a friend.

As a Customer Service Ambassador, Motivator, Speaker, and Team Leader, her mission is to “go above the norm to provide excellence in service.”

Michelle always speaks to encourage. Having 24 years of vocational experience with Memorial Care, she has served as Customer Service Ambassador with key focus areas being providing excellent customer service and creating exceptional experiences for all internal and external partners.

As a Community Partner, Michelle has established a reputation of “getting the job done with a T.E.A.M. mentality” which has garnered her several accolades and leadership opportunities particularly with Toastmasters International. Serving in the non-profit educational organization as Club President, Area Director, and Division Director, Michelle has helped develop local and internal initiatives for the purpose of promoting communication, public speaking, and leadership development.

Having an innate ability to “draw others” with her smile and winning personality, Michelle excels in Customer Service, Team Building, Patient Care, and Strategic Development, which leads to her ability to teach others key fundamentals of “serving with excellence.”

Being a skilled and experienced professional, she is now utilizing her transferrable skills to help others as a Workshop Presenter, Speaker, Panelist, and Hospitality Planning Strategist.

Together with her husband, Edward Sr., she is extremely proud to have four adult children, five grandchildren, and the divine purpose of helping others navigate towards “stellar service.”

     

Cultivating Culture and the Millennial Mindset

2019 January 17

A couple of years ago, I helped do research for a “millennial mindset” presentation for Phil Cordell, Global Head of New Brand Development at Hilton. At the time, he was head of Hilton Focused Service Brands (Hampton, Hilton Garden Inn, and Tru).

Below is a video of one of his presentations using the slide deck that resulted from the research we did. He talks about how each individual is also a personal brand, what culture is, and how to cultivate authentic culture in an organization, and drive engagement. I’m not sure he ever mentions millennial mindset by name, but the principles are embedded in his discussion. Unfortunately, the hand-held video doesn’t show you the slides Phil is using, and I don’t have a copy of the deck to share. At least Phil discusses many of them in his talk.

It is important to understand that you don’t have to be a millennial to adopt a millennial mindset. What is that? Millennials were born after 1980 and are the first generation to come of age in the new millennium. As a result they are technology savvy, hyper-connected, and embrace change.

In your career today, you will be working with — and possibly for — millennials. Adopting the millennial mindset is going to be crucial for you to succeed in the workplace today. In 2019, millennials are expected to become a larger group than Baby Boomers and their influence is changing corporate culture everywhere. If you end up managing them, you’re going to have to understand what motivates them.

Pew Research has a ton of info on the topic:
http://www.pewresearch.org/topics/millennials/

This site also has a handful of articles about managing millennials:
https://millennialmindset.co.uk/blog/

So read up and take a hard look at yourself. You may need to adjust your attitude or become familiar with new online tools. Failing to do so will hamper both your professional development and career.

Wayne Hastings
Marketing and Social Media Committee
South Bay Professional Association

Guest Speaker: Wednesday, Jan. 16, 2019

Join us on Wednesday, January 16 at 9:00 am for a special guest speaker.

Nadiah AlBadri, Senior Associate at Vaco Los Angeles, is a local recruiter who specializes in HR, customer service, operations, administrative and executive support experience.

At Wednesday’s session, she will share with SBPA the recent employment market, resumes and opportunities out there.

SBPA meetings are free and open to the public. Seating is limited to 47 attendees, so arrive early.

About Vaco

Vaco provides expert consulting, permanent placement, executive search and strategic staffing for companies around the world, in the areas of accounting, finance, technology, healthcare, operations, administration and more. As a premier talent solutions firm, Vaco connects people to their dream jobs and helps leading companies find talent to grow their business.